作品简介

　　人们在对话时，对内与对外都有一种交互式的过程。在内部，我们的语言经由我们的大脑发出的指令输出，但是你是否经过辨析，是否与自己行过对话、做过甄选；同样，在外部，你与对话者的交流也是交互式的，如何做出能达到推目标的反应很重要，因此你也要初步了解对方会如何消化你们的对话。

　　本书作者依据多年的沟通培训与心理学领域的从业经历与自身经验总结出了U型对话模型，逐一讲解建立信任、聚焦事实、知己解彼、创造共识及推行动五大步骤，来解决无效的时机、无效的信息、无效的理解、无效的说服以及无效的落实五大沟通问题。每一板块均通过职场个案的情境再现来发现大脑的工作机制，然后逐步探索对话信念的迭代，学习提升对话能力的攻略，最后对内在行心智赋能。

　　《交互式对话：解决无效沟通的关键对话方法》适合每一位希望通过好好说话解决问题、推目标、亟待提升个人能力的人，并且由于书中案例多为组织机构中的场景，因此本书尤其适合急需提升组织内沟通效果的管理者。

　　张心悦

　　国际IPA认证沟通教练

　　管理咨询顾问／职业培训师

　　高管教练／心理咨询师

　　心理科普图书作者／媒体嘉宾

　　北京职工协会培训专家委员会委员

　　∙张心悦老师曾先后供职于国有企业、上市公司，负责人力资源培训管理职位。2009年进入管理咨询领域，担任项目专家进驻国际航空公司、核电集团、华润集团、金融系统、大庆油田、联想等大型企业开展沟通教练及人事心理学相关的管理咨询服务。为超过300家企业、过万员工提供过高品质职业化训练。

　　∙致力于探索本土组织沟通文化与人才心智培养解决方案，将西方心理学技术应用于东方组织文化。具备扎实心理学功底，重视国学修养。毕业于北京师范大学教育心理学，在北京大学进修精神动力治疗及心理危机干预，获得世界医学最高认证学会（WMECA）国际催眠师认证，国际IPA认证沟通教练认证，具备执业心理咨询师执照。

Introduction of works

When people talk, they have an interactive process both internally and externally. On the inside, our language is sent out by instructions from our brain, but whether you have discriminated, whether you have spoken to yourself, made selection; Also, externally, your communication with your interlocutor is interactive, and it's important to respond in a way that will achieve your goal, so you also need to get a sense of how the other person will digest your conversation.

Based on years of communication training and professional experience in the field of psychology and their own experience, the author of this book summarizes the U-shaped dialogue model, explaining five steps one by one to build trust, focus on facts, understand them, create consensus and push action, to solve the five communication problems of ineffective timing, ineffective information, ineffective understanding, ineffective persuasion and ineffective implementation. Each section discovers the working mechanism of the brain by reproducing the situation of workplace cases, and then gradually explores the iteration of dialogue beliefs, learning strategies to improve dialogue ability, and finally empowering the internal mind.

Interactive Conversations: Key Dialogue Methods to Solve Ineffective Communication is suitable for everyone who wants to solve problems, push goals, and improve their personal skills by speaking well, and since most of the cases in the book are in the context of organizations, this book is especially suitable for managers who need to improve the effectiveness of communication in their organizations.

Zhang Xinyue

International IPA Certified Communication Coach

Management consultant/career trainer

Executive Coach/Psychologist

Psychological science book author/media guest

Member of training Expert Committee of Beijing Workers Association

· Teacher Zhang Xinyue has worked in state-owned enterprises and listed companies, responsible for human resource training management positions. In 2009, he entered the field of management consulting and worked as a project expert in large enterprises such as International Airlines, Nuclear Power Group, China Resources Group, Financial System, Daqing Oilfield and Lenovo to provide communication coaching and management consulting services related to personnel psychology. For more than 300 enterprises, more than 10,000 employees to provide high quality professional training.

∙ Committed to exploring solutions for local organizational communication culture and talent mental training, and applying Western psychological techniques to Eastern organizational culture. Have a solid psychological foundation, pay attention to Chinese culture. Graduated from educational Psychology of Beijing Normal University, studied psychodynamic therapy and psychological crisis intervention in Peking University, obtained the world's highest medical certification Association (WMECA) international hypnotist certification, international IPA certification of communication coach certification, licensed psychological consultant.