作品简介
本书可以帮助你很好地应对那些在工作中会把你逼疯的人——横行霸道的人、吹毛求疵的人、操控他人的人和喜欢抱怨的人。灵活运用书中大量的对话示例、技巧和窍门，可以帮助你保持冷静，摆脱糟糕的处境。通过理解难以相处的人的动机和行为，你可以学会避免冲突，减少尴尬，并保持自己的良好品行。第五版提供了一些实用的方法和技巧，能帮助你有效地应对不利局势，其中包括应对难搞的客户，对付网络上不好相处的人，收服办公室里横行霸道的同事，以及应付逼疯你的老板。新内容包括在家办公应遵守的规则，应对在线会议挑战的建议，以及在工作场所向任何人表达同理心的方法。
罗伊·利利是一位在健康和社会问题上颇有建树的作家、播音员和评论家，曾多次在全英国以及海外的讨论会和研讨会上发言。他定期参加《今日》节目（Today）、《晚间新闻》（Newsnight）、《午夜时分》（The Midnight Hour）、英国广播公司新闻24小时（BBC News 24）和英国广播公司第5直播频道（BBC Radio 5 Live），也为《卫报》（The Guardian）、《星期日泰晤士报》（The Sunday Times）、《每日电讯报》（The DailyTelegraph）以及其他国家性报纸和管理学杂志写文章。
Introduction of works
This book will help you deal with the people who drive you crazy at work -- bullies, nitpickers, manipulators and complainers. The book has plenty of conversation examples, tips, and tricks to help you stay calm and get out of a bad situation. By understanding the motivations and behaviors of difficult people, you can learn to avoid conflict, reduce embarrassment, and maintain your own good character. The fifth edition provides practical tips and techniques to help you effectively deal with adverse situations, including dealing with difficult clients, dealing with difficult people on the Internet, dealing with a bully in the office, and dealing with a boss who drives you crazy. New content includes rules to follow when working from home, tips for dealing with the challenges of online meetings, and ways to show empathy to anyone in the workplace.
Roy Lilley is an established writer, broadcaster and commentator on health and social issues who has spoken at conferences and seminars across the UK and overseas. He regularly appeared on The Today programme, Newsnight, The Midnight Hour, BBC News 24 and BBC Radio 5 Live, He has also written for The Guardian, The Sunday Times, The DailyTelegraph and other national newspapers and management magazines.
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